Privacy Policy
Privacy Policy
Privacy Policy
Welcome to OrderEye!
Welcome to OrderEye!
Effective Date: August 5, 2025
At OrderEye Softwares Pvt. Ltd. (“OrderEye”, “we”, “us”, or “our”), we are committed to protecting the privacy and data of our users, customers, partners, and visitors (“you”, “your”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our platform, or engage with our services.
By accessing or using our services, you agree to the terms outlined in this Privacy Policy.
Effective Date: August 5, 2025
At OrderEye Softwares Pvt. Ltd. (“OrderEye”, “we”, “us”, or “our”), we are committed to protecting the privacy and data of our users, customers, partners, and visitors (“you”, “your”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our platform, or engage with our services.
By accessing or using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
1. Information We Collect
1. Information We Collect
We collect the following types of information:
a. Information You Provide To Us
Account Information: Name, email, phone number, business name, address, GSTIN, etc.
Payment Information: Billing address, credit/debit card details (processed securely via third-party payment providers).
Communication Data: When you contact us via email, chat, or other channels.
Marketing Preferences: Your preferences for receiving communications from us.
b. Information We Collect Automatically When You Use Our Service
Usage Data: Pages visited, features used, links clicked, session time, and platform interactions.
Device & Log Data: IP address, browser type, device type, operating system, timestamps, etc.
Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies for analytics and personalization.
c. Third-Party Information
Data from third-party services like Google, Facebook, LinkedIn (if you link accounts or use third-party sign-ins).
d. Payment Processing
When you make a payment to a store through our Services, your payment is securely processed by a third-party payment processor, such as Stripe (the “Payment Processor”). In the course of processing your payment, the Payment Processor may collect certain personal information, including your name, email address, billing address, and payment details. Please be aware that the collection, use, and storage of your personal information by the Payment Processor are governed by its own privacy policy and terms of service. Any personal information we receive from the Payment Processor is processed and protected in accordance with this Privacy Policy.
We collect the following types of information:
a. Information You Provide To Us
Account Information: Name, email, phone number, business name, address, GSTIN, etc.
Payment Information: Billing address, credit/debit card details (processed securely via third-party payment providers).
Communication Data: When you contact us via email, chat, or other channels.
Marketing Preferences: Your preferences for receiving communications from us.
b. Information We Collect Automatically When You Use Our Service
Usage Data: Pages visited, features used, links clicked, session time, and platform interactions.
Device & Log Data: IP address, browser type, device type, operating system, timestamps, etc.
Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies for analytics and personalization.
c. Third-Party Information
Data from third-party services like Google, Facebook, LinkedIn (if you link accounts or use third-party sign-ins).
d. Payment Processing
When you make a payment to a store through our Services, your payment is securely processed by a third-party payment processor, such as Stripe (the “Payment Processor”). In the course of processing your payment, the Payment Processor may collect certain personal information, including your name, email address, billing address, and payment details. Please be aware that the collection, use, and storage of your personal information by the Payment Processor are governed by its own privacy policy and terms of service. Any personal information we receive from the Payment Processor is processed and protected in accordance with this Privacy Policy.
We collect the following types of information:
a. Information You Provide To Us
Account Information: Name, email, phone number, business name, address, GSTIN, etc.
Payment Information: Billing address, credit/debit card details (processed securely via third-party payment providers).
Communication Data: When you contact us via email, chat, or other channels.
Marketing Preferences: Your preferences for receiving communications from us.
b. Information We Collect Automatically When You Use Our Service
Usage Data: Pages visited, features used, links clicked, session time, and platform interactions.
Device & Log Data: IP address, browser type, device type, operating system, timestamps, etc.
Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies for analytics and personalization.
c. Third-Party Information
Data from third-party services like Google, Facebook, LinkedIn (if you link accounts or use third-party sign-ins).
d. Payment Processing
When you make a payment to a store through our Services, your payment is securely processed by a third-party payment processor, such as Stripe (the “Payment Processor”). In the course of processing your payment, the Payment Processor may collect certain personal information, including your name, email address, billing address, and payment details. Please be aware that the collection, use, and storage of your personal information by the Payment Processor are governed by its own privacy policy and terms of service. Any personal information we receive from the Payment Processor is processed and protected in accordance with this Privacy Policy.
2. How We Use Your Information
2. How We Use Your Information
2. How We Use Your Information
We may use the personal information we collect for the following purposes:
To operate and enhance our Services:
Including maintaining, debugging, improving, and upgrading the platform to ensure smooth performance and to fulfill your orders effectively.To analyze and understand usage:
Monitoring how users interact with our Services to identify trends, usage patterns, and areas for improvement.To innovate and build new features:
Developing new tools, services, and functionalities based on user behavior and feedback.To communicate with you:
Providing updates, responding to inquiries, handling support requests, and sending service-related information.To process transactions and payments:
Facilitating secure payments and related financial activities through our third-party payment processors.For marketing and promotions:
Creating and delivering marketing content, offers, and advertisements that may be relevant and valuable to you.To detect and prevent fraud or misuse:
Identifying and addressing suspicious activities or potential security threats to protect users and the platform.To comply with legal obligations:
Enforcing our Terms of Service, protecting our legal rights, and fulfilling requirements under applicable laws and regulations or as requested by legal authorities.For any other purpose disclosed at the time of collection:
Using your information in ways we specifically notify you about when collecting it.
We may use the personal information we collect for the following purposes:
To operate and enhance our Services:
Including maintaining, debugging, improving, and upgrading the platform to ensure smooth performance and to fulfill your orders effectively.To analyze and understand usage:
Monitoring how users interact with our Services to identify trends, usage patterns, and areas for improvement.To innovate and build new features:
Developing new tools, services, and functionalities based on user behavior and feedback.To communicate with you:
Providing updates, responding to inquiries, handling support requests, and sending service-related information.To process transactions and payments:
Facilitating secure payments and related financial activities through our third-party payment processors.For marketing and promotions:
Creating and delivering marketing content, offers, and advertisements that may be relevant and valuable to you.To detect and prevent fraud or misuse:
Identifying and addressing suspicious activities or potential security threats to protect users and the platform.To comply with legal obligations:
Enforcing our Terms of Service, protecting our legal rights, and fulfilling requirements under applicable laws and regulations or as requested by legal authorities.For any other purpose disclosed at the time of collection:
Using your information in ways we specifically notify you about when collecting it.
We may use the personal information we collect for the following purposes:
To operate and enhance our Services:
Including maintaining, debugging, improving, and upgrading the platform to ensure smooth performance and to fulfill your orders effectively.To analyze and understand usage:
Monitoring how users interact with our Services to identify trends, usage patterns, and areas for improvement.To innovate and build new features:
Developing new tools, services, and functionalities based on user behavior and feedback.To communicate with you:
Providing updates, responding to inquiries, handling support requests, and sending service-related information.To process transactions and payments:
Facilitating secure payments and related financial activities through our third-party payment processors.For marketing and promotions:
Creating and delivering marketing content, offers, and advertisements that may be relevant and valuable to you.To detect and prevent fraud or misuse:
Identifying and addressing suspicious activities or potential security threats to protect users and the platform.To comply with legal obligations:
Enforcing our Terms of Service, protecting our legal rights, and fulfilling requirements under applicable laws and regulations or as requested by legal authorities.For any other purpose disclosed at the time of collection:
Using your information in ways we specifically notify you about when collecting it.
3. Sharing and Disclosure
3. Sharing and Disclosure
3. Sharing and Disclosure
We do not share or otherwise disclose personal information we collect from or about you except as described below or otherwise disclosed to you at the time of the collection.
1. You acknowledge that we will share your personal data with our group companies and third-party service providers so that they may offer you our services and/or to send information or updates on the services if you are a merchant.
2. When we process your order where you are a merchant, We may send your personal data to and also use the resulting information from credit reference agencies to prevent fraudulent purchases.
3. We share personal data with sub-processors who help us improve the experience for our website(s), applications, backup, storage, payment processing, analytics and other services. These third-party service providers may have access to or process your personal data for the purpose of providing these services to us.
4. We will not share your mobile information with third parties, platforms, or affiliates for any unsolicited marketing or promotional purposes. This doesn't include the information you have opted in to receive through text messages.
5. We may be required to disclose your personal data in response to: a) lawful requests by public authorities, including to meet national security or law enforcement requirements; b) subpoenas, court orders, or legal process, and/or c) to establish or exercise our legal rights or defend against legal claims.
6. We may share your personal data to assist investigation and prevention of illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms, or as otherwise required by law.
7. We may also share your personal data with an entity to which we divest all or a portion of our business, or otherwise in connection with a merger, consolidation, change in control, reorganization or liquidation of all or a portion of our business.
We do not share or otherwise disclose personal information we collect from or about you except as described below or otherwise disclosed to you at the time of the collection.
1. You acknowledge that we will share your personal data with our group companies and third-party service providers so that they may offer you our services and/or to send information or updates on the services if you are a merchant.
2. When we process your order where you are a merchant, We may send your personal data to and also use the resulting information from credit reference agencies to prevent fraudulent purchases.
3. We share personal data with sub-processors who help us improve the experience for our website(s), applications, backup, storage, payment processing, analytics and other services. These third-party service providers may have access to or process your personal data for the purpose of providing these services to us.
4. We will not share your mobile information with third parties, platforms, or affiliates for any unsolicited marketing or promotional purposes. This doesn't include the information you have opted in to receive through text messages.
5. We may be required to disclose your personal data in response to: a) lawful requests by public authorities, including to meet national security or law enforcement requirements; b) subpoenas, court orders, or legal process, and/or c) to establish or exercise our legal rights or defend against legal claims.
6. We may share your personal data to assist investigation and prevention of illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms, or as otherwise required by law.
7. We may also share your personal data with an entity to which we divest all or a portion of our business, or otherwise in connection with a merger, consolidation, change in control, reorganization or liquidation of all or a portion of our business.
We do not share or otherwise disclose personal information we collect from or about you except as described below or otherwise disclosed to you at the time of the collection.
1. You acknowledge that we will share your personal data with our group companies and third-party service providers so that they may offer you our services and/or to send information or updates on the services if you are a merchant.
2. When we process your order where you are a merchant, We may send your personal data to and also use the resulting information from credit reference agencies to prevent fraudulent purchases.
3. We share personal data with sub-processors who help us improve the experience for our website(s), applications, backup, storage, payment processing, analytics and other services. These third-party service providers may have access to or process your personal data for the purpose of providing these services to us.
4. We will not share your mobile information with third parties, platforms, or affiliates for any unsolicited marketing or promotional purposes. This doesn't include the information you have opted in to receive through text messages.
5. We may be required to disclose your personal data in response to: a) lawful requests by public authorities, including to meet national security or law enforcement requirements; b) subpoenas, court orders, or legal process, and/or c) to establish or exercise our legal rights or defend against legal claims.
6. We may share your personal data to assist investigation and prevention of illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms, or as otherwise required by law.
7. We may also share your personal data with an entity to which we divest all or a portion of our business, or otherwise in connection with a merger, consolidation, change in control, reorganization or liquidation of all or a portion of our business.
4. Your Privacy Rights
4. Your Privacy Rights
4. Your Privacy Rights
You are entitled to the following rights depending on your region:
1. You can request us for access and correction of your personal data.
2. If we have collected and processed your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we have conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
3. You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact Your local data protection authority.
4. You have the right to opt-out of marketing communications We send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails We send You. To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact us.
5. If You are a resident of the EEA, UK, US, or Switzerland, you are also entitled to the following rights:
5.1. You can request us for deletion and erasure of your personal data
5.2. You can object to the processing of your personal data, ask us to restrict processing of your
personal data or request portability of your personal data.
6. If you seek to exercise your rights under this clause, please contact Us at the details provided. We will verify any requests before acting on the request and respond to all requests We receive from individuals wishing to exercise their data protection rights within a reasonable timeframe in accordance with applicable data protection laws.
You are entitled to the following rights depending on your region:
1. You can request us for access and correction of your personal data.
2. If we have collected and processed your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we have conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
3. You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact Your local data protection authority.
4. You have the right to opt-out of marketing communications We send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails We send You. To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact us.
5. If You are a resident of the EEA, UK, US, or Switzerland, you are also entitled to the following rights:
5.1. You can request us for deletion and erasure of your personal data
5.2. You can object to the processing of your personal data, ask us to restrict processing of
your personal data or request portability of your personal data.
6. If you seek to exercise your rights under this clause, please contact Us at the details provided. We will verify any requests before acting on the request and respond to all requests We receive from individuals wishing to exercise their data protection rights within a reasonable timeframe in accordance with applicable data protection laws.
You are entitled to the following rights depending on your region:
1. You can request us for access and correction of your personal data.
2. If we have collected and processed your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we have conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
3. You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact Your local data protection authority.
4. You have the right to opt-out of marketing communications We send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails We send You. To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact us.
5. If You are a resident of the EEA, UK, US, or Switzerland, you are also entitled to the following rights:
5.1. You can request us for deletion and
erasure of your personal data
5.2. You can object to the processing of your
personal data, ask us to restrict
processing of your personal data or
request portability of your personal data.
6. If you seek to exercise your rights under this clause, please contact Us at the details provided. We will verify any requests before acting on the request and respond to all requests We receive from individuals wishing to exercise their data protection rights within a reasonable timeframe in accordance with applicable data protection laws.
5. Data Retention
5. Data Retention
5. Data Retention
1. We retain the personal data collected where an ongoing legitimate business requires retention of such personal data.
2. In the absence of a need to retain personal data under section above, We will either delete it or aggregate it, or, if this is not possible then We will securely store your personal data and isolate it from any further processing until deletion is possible.
1. We retain the personal data collected where an ongoing legitimate business requires retention of such personal data.
2. In the absence of a need to retain personal data under section above, We will either delete it or aggregate it, or, if this is not possible then We will securely store your personal data and isolate it from any further processing until deletion is possible.
1. We retain the personal data collected where an ongoing legitimate business requires retention of such personal data.
2. In the absence of a need to retain personal data under section above, We will either delete it or aggregate it, or, if this is not possible then We will securely store your personal data and isolate it from any further processing until deletion is possible.
6. Data Security
We use appropriate technical and organizational measures to protect the personal data that we collect and process. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data. If you have questions about the security of your personal data, please contact us immediately as described in this policy.
6. Data Security
We use appropriate technical and organizational measures to protect the personal data that we collect and process. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data. If you have questions about the security of your personal data, please contact us immediately as described in this policy.
6. Data Security
We use appropriate technical and organizational measures to protect the personal data that we collect and process. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data. If you have questions about the security of your personal data, please contact us immediately as described in this policy.
6. Data Security
We use appropriate technical and organizational measures to protect the personal data that we collect and process. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data. If you have questions about the security of your personal data, please contact us immediately as described in this policy.
7. International Data Transfers
If you are accessing our services from outside India, please be aware your information may be transferred to, stored, and processed in India or other countries where our servers or third-party partners are located.
7. International Data Transfers
If you are accessing our services from outside India, please be aware your information may be transferred to, stored, and processed in India or other countries where our servers or third-party partners are located.
7. International Data Transfers
If you are accessing our services from outside India, please be aware your information may be transferred to, stored, and processed in India or other countries where our servers or third-party partners are located.
7. International Data Transfers
If you are accessing our services from outside India, please be aware your information may be transferred to, stored, and processed in India or other countries where our servers or third-party partners are located.
8. Children’s Privacy
OrderEye is not intended for use by children under the age of 16. We do not knowingly collect personal data from minors. If we discover that a child has provided us personal information, we will promptly delete it.
8. Children’s Privacy
OrderEye is not intended for use by children under the age of 16. We do not knowingly collect personal data from minors. If we discover that a child has provided us personal information, we will promptly delete it.
8. Children’s Privacy
OrderEye is not intended for use by children under the age of 16. We do not knowingly collect personal data from minors. If we discover that a child has provided us personal information, we will promptly delete it.
8. Children’s Privacy
OrderEye is not intended for use by children under the age of 16. We do not knowingly collect personal data from minors. If we discover that a child has provided us personal information, we will promptly delete it.
9. Cookies Policy
We and our third-party partners may collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our services.
9. Cookies Policy
We and our third-party partners may collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our services.
9. Cookies Policy
We and our third-party partners may collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our services.
9. Cookies Policy
We and our third-party partners may collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our services.
10. Third-Party Links
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy and advertising practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any personal information you disclose to these third parties. We encourage you to read their privacy policies before providing any personal information to them.
10. Third-Party Links
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy and advertising practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any personal information you disclose to these third parties. We encourage you to read their privacy policies before providing any personal information to them.
10. Third-Party Links
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy and advertising practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any personal information you disclose to these third parties. We encourage you to read their privacy policies before providing any personal information to them.
10. Third-Party Links
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy and advertising practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any personal information you disclose to these third parties. We encourage you to read their privacy policies before providing any personal information to them.
11. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the "Effective Date" at the top of the policy. Significant changes will be notified via email or through a notice on our platform.
11. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the "Effective Date" at the top of the policy. Significant changes will be notified via email or through a notice on our platform.
11. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the "Effective Date" at the top of the policy. Significant changes will be notified via email or through a notice on our platform.
11. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the "Effective Date" at the top of the policy. Significant changes will be notified via email or through a notice on our platform.
12. Contact Us
12. Contact Us
12. Contact Us
If you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request please contact:
OrderEye Softwares Pvt. Ltd.
Email: contact@ordereye.com
Website: https://www.ordereye.com
Address: H-78 & 79, Palam Vihar Extn. Gurgaon, Haryana, India
If you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request please contact:
OrderEye Softwares Pvt. Ltd.
Email: contact@ordereye.com
Website: https://www.ordereye.com
Address: H-78 & 79, Palam Vihar Extn. Gurgaon, Haryana, India
If you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request please contact:
OrderEye Softwares Pvt. Ltd.
Email: contact@ordereye.com
Website: https://www.ordereye.com
Address: H-78 & 79, Palam Vihar Extn. Gurgaon, Haryana, India
If you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request please contact:
OrderEye Softwares Pvt. Ltd.
Email: contact@ordereye.com
Website: https://www.ordereye.com
Address: H-78 & 79, Palam Vihar Extn. Gurgaon, Haryana, India
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their operations with our AI-powered platform
No credit card required • 7-days free trial
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Join thousands of successful businesses who've already revolutionized
their operations with our AI-powered platform
No credit card required • 7-days free trial
Ready To Transform Your Business?
Join thousands of successful businesses who've already revolutionized
their operations with our AI-powered platform
No credit card required • 7-days free trial
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© 2024 OrderEye . All rights reserved.
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© 2024 OrderEye . All rights reserved.
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© 2024 OrderEye . All rights reserved.